Company Response Review Report Review
good work Ship a car direct; mediocre work Unified Auto Trans

SG Submitted this review about Ship a Car Direct
Review made Live: 10/3/2015 9:34:00 PM
Thumbs up for Jason who was the primary contact at ShipaCarDirect and handled my requests. Because of my uncertainty of move date, he was patient and able to accommodate my needs. No push and good communication! Overall, excellent work in arranging the shipping.

I wish I could give five star to Ship A Car Direct, but after all, the carrier - Unified Auto Trans - was recommended by Ship A Car Direct. Unified Auto Trans did a mediocre job in shipping and delivering my car for the following reasons: 1) the car was not delivered as promised "door to door"; 2) the side view mirror was damaged. I understand the car could be dirty (which was, covered with a thick layer of dirt), the driver should have taken measures to prevent possible damages to the car; and 3) the communication should be significantly improved. I was not told where and when to meet the driver to pick up the car even when I explicitly asked. At the last minute, I was told to go to a place 7 miles away. Since the driver was on a tight schedule, I had to take a uber (40$) to find the driver. Though the driver compensated 20$, it wasted me a lot of time/money/energy in getting my car. Very unpleasant experience and would never use this carrier again.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Massachusetts
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
446787-NV
Quote or Order Cost:
$1175

Car Condition
  • Vehicle was damaged
Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 10/5/2015 9:40:00 PM
Thanks for your positive review about your Ship a Car Direct representative! And thanks too for your honest feedback about your carrier. We are sorry to hear it was unpleasant for you, and we will follow up with the carrier to explain why we have to strike them from our roster.