Company Response Review Report Review
Communication

Alnoor Submitted this review about Ship a Car Direct
Review made Live: 6/11/2015 7:28:00 PM
Preferred pick up date not communicated to driver. Had to keep calling customer service to remind them of both cars that I shipped as I was only getting information about one.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Texas
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
433558-KR
Quote or Order Cost:
$825

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 6/12/2015 4:42:00 PM
Sorry for the frustration around your car arriving too early. While it is important to be clear with your rep about timing restrictions and preferences, it is also realistic to understand the timing estimates are estimates and not guarantees. If you have a strict restriction on one end, it can be realistic to be more flexible on the other end and/or enlist a friend to help.