Company Response Review Report Review
OK Experience with ShipACarDirect

Leslie Submitted this review about Ship a Car Direct
Review made Live: 5/7/2015 9:32:00 AM
Used ShipACarDirect to transport our son’s car from Southern California to New Orleans. Did a lot of online research and decided to go with this company based on their favorable reviews. Their quote was a bit higher than some, but not unreasonable. Tom was my contact and he was fairly responsive at first. Sent me an email confirming pick up of the car for Wednesday. I rescheduled my entire day as they couldn’t give me a window of time at that point. When I tried to confirm on the Tuesday prior, he was still unable to give me a window. I called the transport company direct and was told the car would not be picked up on Wednesday and that they had never confirmed it as such. When I called Tom, I could only get his voicemail and his response time was 6-7 hours later. Long story short, I dealt directly with the transport company and they very upfront and I could get ahold of them easily. They picked the car up when they said they would, and the driver was very friendly and polite. The car was picked up on a Friday and made it to New Orleans by Monday. It arrived in great shape, and we even had put a small flatscreen TV in the trunk and that arrived just fine. So overall, great experience with the shipping company, mediocre with ShipACarDirect. I did find their online videos very helpful.
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
Louisiana
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
423481-OR
Quote or Order Cost:
$925

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 5/7/2015 4:23:00 PM
Thank you for your feedback, Leslie. Glad you liked our videos, sorry you found Tom less responsive after your carrier was assigned. It's an important tip - timing is changeable, so windows and updates are provided by the carrier directly. While we are always happy to put a call into them on your behalf, we have to wait on their response - there aren't advance schedules for us to consult. Your carrier will call with news or you can call for updates. (That's why we provide the carriers phone number on dispatch.)