Company Response Review Report Review
Communication

Jesse Submitted this review about Ship a Car Direct
Review made Live: 5/1/2015 11:09:00 AM
The car was picked up early and brought in on good time. the one issue I had was the lack of communication with the shipping company and Ship a car direct. I was getting completely different days of drop off. And no one would give me a clear time frame. And when a stranger has your vehicle in the middle of the country and you have no idea what's going on, it's not a good feeling. Would highly recommend some type of tracking system.
Shipment Details
Origin State:
New Hampshire
Pickup:
Early
Destination State:
Nevada
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
423493-YC
Quote or Order Cost:
$1350

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 5/1/2015 8:07:00 PM
Thank you for your feedback, Jesse. Sorry for the inconvenience of timing estimates changing during your transport. It can be frustrating that there isn't one industry-wide tracking method - you're right, it's not like FedEx. It may be helpful for future shippers to know that drive times do vary (because of traffic, weather, issues with other customers) and delivery estimates often shift a little during the transport.