Company Response Review Report Review
What a relief!

Eileen Submitted this review about Ship a Car Direct
Review made Live: 4/9/2015 5:12:00 PM
I am so glad that my friend recommended Ship a Car Direct and specifically, David. If she hadn't I would probably still be researching companies to use. I used them to ship my college age son's car from VA to FL. From the first phone call, David was professional, kind and willing to answer any questions. I am certain that he answers the same questions from possible clients ALL day; however, his patience never waivered and there was never a sound of irritation in his voice throughout the entire process. From what I found in my research, this company is unique because they do not require any money up front - only once the car has been delivered. Once the order was placed, he kept me posted of the status via email as well as answered any additional questions that I had. I got the call from David that he found a carrier and that they could be in my neighborhood within one hour. Because of the short notice, I had a couple of last minute things that needed to be confirmed before I agreed. David was available and sensing the urgency, did what he could to get me the answers that I needed. He sent me some documentation about the transport company and assured me that they were often used by Ship a Car Direct. He also indicated that he would be available every step of the way if needed. David followed up with an email to ensure that the car was delivered "safely" as well.

I had a couple of last minute calls with Mike from the carrier, Dealers Choice Auto Logistics Inc., and he was great. In addition, Matt, the driver, could not have been nicer.

My son's car was picked up on a Thursday and delivered on Saturday. Fortunately, the entire process could not have gone smoother and we would definitely use Ship a Car Direct again.
Shipment Details
Origin State:
Virginia
Pickup:
On Time
Destination State:
Florida
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
420752-NY
Quote or Order Cost:
$625

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 4/9/2015 5:53:00 PM
Thank you for the amazing review, Eileen! Happy to give you peace of mind about the process!