Late Delivery

Sandy Submitted this review about Ship a Car Direct
Review made Live: 6/4/2014 1:38:00 PM
Vehicles were due on Friday and did not arrive until Sunday night at 9:00 pm during a thunderstorm! Plus, the driver could not drive the carrier into our gated community and said we would have to come to him! Luckily a neighbor was willing to drive us the mile out to the main road. They also charged extra to pick up vehicles in Newport, Oregon. All in all, we were quite pleased with Ship A Car Direct and Dale (who was totally responsive), not so much with Diesel Auto Express (the carrier).

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 6/4/2014 5:58:00 PM
Thank you so much for your feedback, Sandy! Glad to hear Dale was helpful, sorry you weren't happy with the carrier match. You do bring up so good points for future shippers: inclement weather does sometimes affect timing estimates, and gated communities usually ban carrier rigs so it can be handy to have a back-up plan for arrival nearby if the truck can't reach you.