Company Response Review Report Review
Customer Review

MICHAEL FERRARI Submitted this review about Ship a Car Direct
Review made Live: 5/5/2014 6:29:00 PM
I was very satisfied with Ship-a-Car Direct services for this transport. This was the second time I engaged Ship-a-Car Direct in the past four months. Communications with Ship-a-Car was excellent, but there was less than ideal communication with SDM Transport in the front end of the transport. The auto transport company that Ship-a-Carr Direct selected for the move, SDM, did not initiate contact in a timely manner with me regarding the pick-up arrangements in Arizona; I had to request such information. There was a one-day delay in the pick up as well as a 1+ day delay in the delivery of the vehicle. In the latter case, the truck experienced a breakdown in Oklahoma causing the delay; I was pleased that the driver kept me informed about the arrival delay. The car arrived safely and in very good condition.
Shipment Details
Origin State:
Arizona
Pickup:
Late
Destination State:
Illinois
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
364387-LX
Quote or Order Cost:
$700

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 5/8/2014 5:47:00 PM
Thank you for the feedback and your repeat business, Michael! Sorry to hear your carrier's communication was less than ideal. Typically carriers initial calls when they can confirm their arrival and sometimes delays en route to you can affect their timing projections. Most often they call the night before pick-up, but let us know if you have any questions or concerns about carrier arrival.