Company Response Review Report Review
Ship a Car Direct Experience

Daniel Submitted this review about Ship a Car Direct
Review made Live: 3/20/2014 7:41:00 PM
I needed to ship a car from Texas to Illinois in Mid March of 2014.

I chose to use Ship a Car Direct because I had previously used them in 2010 when they went by the name of Honesty First Auto Transport. That 2010 experience went well.

Overall, this 2014 experience was a good experience. At first, I was a little nervous because one day prior to my first available date, I still hadn't been connected with a transporting company. My fears were put to rest when Matt (of Ship a Car Direct) connected me to a company early the next day.

That company then picked up my car at the end of the first available day. The company took 3 days to deliver the car, a reasonable time.

Car was in pretty much the same condition as when I released it to the transporter. The only difference I noted were some some minor oil stains on the interior passenger door side. Not a big deal as these should come out easily. I think these were due to to the transporting person gripping that spot when he was adjusting something on his truck on the outside.

I would definitely use Ship a Car Direct again in the future. Matt was helpful and knowledgeable, and provided good customer service.
Shipment Details
Origin State:
Texas
Pickup:
On Time
Destination State:
Illinois
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
351860-LC
Quote or Order Cost:
$625

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 3/21/2014 3:29:00 PM
Thanks for the positive review, Daniel! It is nerve-wracking that there isn't advance confirmation of your pick-up. Carriers can most reliably confirm within 24-48 hours of picking up, no matter how much advance notice you give us or how important your timing is. It's a good point for future shippers: allow for flexbility around your pick-up preference.