Company Response Review Report Review
great but almost too efficient!

Gabi D. Submitted this review about Ship a Car Direct
Review made Live: 3/8/2014 11:17:00 AM
Transport Auto was a great company for getting my car across the state. They were extremely helpful and the customer service was great. The only comments I really have are about the timing. They didn't give a ton of notice before they actually picked the car up, so I knew what day it would be on, but had no idea exactly what time until about an hour before. Also, they got the car to my destination about 4 days before they estimated, which would normally be great, except I wasn't even in the state yet. However, they held the car for a couple of days with no charge once I explained the issue. I would definitely use them again for all of my car shipping needs.
Shipment Details
Origin State:
Massachusetts
Pickup:
On Time
Destination State:
California
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
353177-QX
Quote or Order Cost:
$1325

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 3/17/2014 7:08:00 PM
Thanks for your feedback, Gabi! You bring up a really good point: it's best to consider the carrier's arrivals as estimates and plan to be "on-call" around the pick-up and delivery dates. Your driver's schedule will be unique and in flux throughout the transport. They will give you as much notice as they can, but it is often a few hours notice rather than days in advance.