Thanks for the positive feedback, Jon! Your comments bring up the most common frustration about transport: timing. Unfortunately service is not available on demand, schedules are not regular like buses nor tailored to each customer. In your case, your contact couldn't be reached on the contracted date and the truck couldn't wait around indefinitely so we confirmed the next available carrier. That truck had a slightly different route with different customers and provided a new estimate for arrival. It can spare shippers frustration to allow for wiggle room around timing.