Company Response Review Report Review
Cost of service + communication of process

Jim Massey Submitted this review about Ship a Car Direct
Review made Live: 1/27/2014 3:51:00 PM
I used a well used bidding site to solicit carriers for my vehicle from SoCal to Washington state, dozens of bids later I selected not the cheapest but a low bid. The carrier failed to provide pickup of my vehicle for a month, very poor communication of status.

I then searched for top ranked vehicle transport companies and chose ShipACarDirect. I was ready to get my vehicle out of the previous owner's driveway a month after purchasing it.

The price was almost exactly where all the previous bids started, telling me this is the going rate which will ensure a carrier will provide me with the service in a timely fashion.

The carrier was very good at communicating status on pickup, transit and delivery...much appreciated by me. My vehicle arrived in very good condition (cleaner than I expected) and only 4 days after pickup.

I would most definitely use ShipACarDirect again, hopefully working with Matt, who provided excellent service.

NOTE: sometimes the cheapest price is not the best deal...unless of course you may have months to wait on your vehicle eventually arriving at your driveway.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Washington
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
346859-GY
Quote or Order Cost:
$925

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 1/30/2014 12:46:00 AM
Thank you for the very informative review, Jim! You make an excellent point: the cheapest price is not typically the best deal. Often the lowest offer is not an accurate reflection of the transport market, and instead a fair offer saves you in time and frustration overall.