from Ship a Car Direct
Submitted this response.
Response Date: 5/3/2013 8:15:00 PM
So sorry you were not happy with the experience. It is not our practice to bait and switch, we try to offer a reasonable quote from the start. However, some areas and routes are less served than others, and from time to time available carriers do make a counter-offer higher than what we quoted. We do charge a standard broker fee, which we actually reduced to help confirm your carrier for you. We explain the COD payment online in our terms when you place your order, and in the dispatch notice we send. We also rebate for reviews even when they are not positive (like this one.)