Company Response Review Report Review
Minor problems, satisfied overall

Jeff Hampton Submitted this review about Ship a Car Direct
Review made Live: 2/4/2013 10:54:00 AM
Tom was great to work with. Very knowledgeable and upfront. We chose Safe Direct because of their marketing material was very honest and explained how things really worked. We also liked the fact that they guaranteed they would cover any damage that the carrier does not. The price was a bit higher than some other quotes, but we felt it was worth paying a bit more for a higher level of service, and the guarantee.

The shipper was 2 days late in picking up our vehicle. However, we knew this was a possibility and we had planned so that it wouldn't be a problem. I contacted Tom and he contacted the shipper as well.

The shipper promised that they would make up the time and deliver by the scheduled date. In fact, the driver said that he would have it there within 36 hours! This didn't happen, but still, even with the initial delay, the vehicle was delivered by (actually before) the scheduled delivery date.

Overall, it was a good experience.
Shipment Details
Origin State:
Texas
Pickup:
Late
Destination State:
North Carolina
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
287881-BM
Quote or Order Cost:
$875

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 2/5/2013 10:08:00 PM
Thanks for the great feedback, Jeff! I'm always happy to explain the whole process! Please contact me again for any future car moves. 866-221-1664 www.shipacardirect.com