Company Response Review Report Review
Overall Transport Experience - Average

Nitin Garg Submitted this review about Ship a Car Direct
Review made Live: 10/17/2012 5:25:00 PM
Well I choose Safe direct car shipping after reviewing most of reviews by users and their 5 star rating Here is my personal review:

Rate: Reasonable. earlier they quoted me higher price but after contacting them they agreed to lesser it down by $75. finally I got rate what I expected.

Broker: This was disappoinment for me as I choose them thinking they have their own carrier but they are broker firm and they subcontract it to other firm to pickup my vehicle.

Contacting: They don't have any information about your vehicle once it's picked up by other carriers. I called them to check they replied my first point of contact is the driver who picked up the vehicle.

Driver Contact: My car was parked at my friend's place, so driver wanted my friend to drop the car at his location, my friend asked me as he was not able to drop the car coz of its issue, driver didnt informed me of any issue, I have to call him and asked him to pickup the vehile, though he did after 1 day. He didn't call me even about the proceedings. I have to call him again and again to check the status. Finally he was supposed to deliver the car on sat morning and I waited whole day, he didnt even call to inform that it will be late. finally he deliver it next day.

Safety: It was good, nothing was stolen and car reached to me in good shape.
Shipment Details
Origin State:
Texas
Pickup:
On Time
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
284261-UE
Quote or Order Cost:
$775

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 10/18/2012 7:06:00 PM
Thank you for your feedback, Nitin! We are always upfront about our role in the process, I'm sorry it wasn't what you expected. Feel free to contact me again for any future car moves. 866-221-1664 www.shipacardirect.com