Company Response Review Report Review
The real experience

Shawn Dan Submitted this review about Ship a Car Direct
Review made Live: 9/28/2012 2:22:00 PM
There are several things that make me really upset about their service.

Firstly, they didn't set the pick-up schedule strictly. My friend has been waiting for a whole morning for them to pick-up, however, they got late and my friend suffered a lot from the change in schedule.

Secondly, they didn't give me any heads up when they are going to arrive. I was busy with my work in hand, then they just called my and showed up all of a sudden, and claimed that they wouldn't wait for me to finish my work, therefore I got my whole day schedule screwed.

Thirdly, they raised the price without any sense of protocol. I got several items in my trunk, they saw that and asked my to pay for $50 more, but the contract doesn't mention a work about the raise in fees.

They are bad in attitudes, I got very, very disappointed! However, I would probably choose to use it again because Safe-Direct Car Shipping company does a pretty great job in terms of arrangements and speed of response. The drivers were really touching my bottom-line.
Shipment Details
Origin State:
Texas
Pickup:
Late
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
283818-DO
Quote or Order Cost:
$950

Car Condition
  • Vehicle was dirty
Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 10/1/2012 5:16:00 PM
Thanks for the feedback, Shawn! Sorry to hear the carrier's timing estimates were off, and that they charged you for packing your vehicle (that's exactly why we recommend leaving your car empty in our Terms and Conditions). Please contact me again for any future car moves. 866-221-1664 www.shipacardirect.com