Company Response Review Report Review
Excellent, Price lock Guarantee

Kerry B Submitted this review about Sherpa Auto Transport
Review made Live: 1/15/2020 2:01:00 PM
Let me start by stating, I haven’t ever used a car transport company. The reason I chose Sherpa Auto Transport was the lock in price. Through my research, I discovered that some transport companies will call and ask for more money. I decided to use Sherpa based on the guarantee. They made the deal with us for $1050. After 3 days they still couldn’t find a driver. On the 3 day they found a driver under the condition that they would pay the driver the full amount with Sherpa making zero dollars. They kept their promise. They entire deal was smooth and without issue. My car arrived unscathed and a day earlier. The drivers allowed me to take my time inspecting the car at delivery. A++ job Sherpa Transport!! Job well done.
Shipment Details
Origin State:
Virginia
Pickup:
On Time
Destination State:
Texas
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1050
Quote or Order Cost:
$1050

Company Response
Customer Support from Sherpa Auto Transport Submitted this response.
Response Date: 5/5/2020 9:08:00 PM
Thanks for choosing Sherpa, Kerry! What you describe in your review, a company promising to transport a vehicle for a low price only to increase the price dramatically during shipment is the exact reason why Sherpa got into business. We founded our company with the intention of doing things differently, and our Price Lock Promise is a big part of that. With our Price Lock Promise, you’ll never experience bait-and-switch pricing. We tell you the amount it will cost to ship your vehicle and stick to it. That’s it. Thanks again for picking Sherpa. We appreciate you taking the time to leave a review and look forward to helping you again!