Company Response Review Report Review
Terrible service: didn't show up to pick up the car, didn't return my calls!

very upset customer Submitted this review about Safe Way Auto Transport LLC
Review made Live: 5/30/2016 1:52:00 PM
I am extremely disappointed and upset with Safe Way Auto Transport. I was referred to them by United Van Lines. I spoke to Ray and scheduled pick up on a Saturday. Ray reassured me my car would reach its destination by the following Wednesday. A few days before the scheduled pick up Ray called to inform me he contracted another company (White Knight?) to move the car. They told me they would arrive to pick up the car on Saturday afternoon. On the scheduled date, abound 3pm I called them to get an ETA and they said they were "uh about 500 miles away". After some back and forth they said they would arrive on Sunday afternoon. On Sunday morning I left Ray a message and he did not return my call. On Sunday I waited until 11 pm and they did not arrive to pick up the car, at which point I left them a message that I was no longer interested in their services. On Monday morning the United sales representative who referred me to Safe Way also tried reaching them. Ray did not return his call either. I ended up having to make an unplanned two-day road trip myself to get the car to its destination on time. I had a very bad experience with Safe Way Auto Transport and I recommend you stay away from them!
Shipment Details
Origin State:
Louisiana
Pickup:
Never
Destination State:
Pennsylvania
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
N/A
Quote or Order Cost:
$850

Company Response
Linda Keichline from Safe Way Auto Transport LLC Submitted this response.
Response Date: 5/31/2016 6:48:00 PM
We have apologized to Ms. Marom for this transport. We did have the transport scheduled with a reputable carrier, White Knight. The driver had a heart attack and his wife called us on Monday to inform us. Our dispatcher tried to call Ms. Marom but was unable to reach her. We had given the customer a cell number but the message was left on our office phone, and we did not receive the message in time to be of service. This was over a 3-day holiday weekend. We sincerely apologized as soon as we knew there was a problem.