tunnel truck

Miranda Submitted this review about SVP Auto Shipping
Review made Live: 1/16/2020 4:55:00 PM
So we had to drop our car off December 29 so that it would reach Cold Lake alberta the middle to early end of January. As of today I have been notified their load is full and It will not be leaving Montreal until ATLEAST January 20th!! If I had known this is what we would be going through I’d have went with another company ! Now we will have no car for our first few weeks moving to a new city as well as suffered in our old city without a car because it has to be shipped early so we could get it early. Bunch of BS! Don’t use this company!

Company Response
Stephen Burley from SVP Auto Shipping Submitted this response.
Response Date: 1/26/2020 5:17:00 PM
As per the quote this person received- The cost to move your 2018 Dodge Durango terminal to terminal from St. John's to Cold Lake will be $ (fuel surcharge and insurance included) tax (GST – as per Revenue Canada Regulations) extra. This is roughly a 19-22 day – Transit Time ETA (weather pending) in the first available load. NOTE: Transit Time is when your vehicle is physically moving (from departure time out of the terminal), NOT while your vehicle is waiting to be loaded, or in a yard waiting to continue its journey. A terminal is an auto dealership, secured compound, or business commercial space accessible to a car carrier on a trucking route. As well as the Terms and conditions they signed- 8. SVP Auto Shipping agrees to transport your vehicle in a quick, timely manner as per your instructions. However, due to circumstances beyond our control, we cannot guarantee an exact delivery time, and we do not pay for vehicle rentals, or other expenses, nor shall SVP Auto Shipping be liable for any non-use of your vehicle. All vehicles are shipped in the first available load (first come first served), and all rough timelines are Transit Times (while your vehicle is actually moving). They were aware that their vehicle would not be at its final location by mid January as per they information they received, and through email correspondence they were aware that there vehicle would be going from St. John's to Montreal, change to another load in Montreal (first available load) to head for Edmonton, and then final change to another load (first available load) heading to Cold Lake. Due to the winter weather this season their vehicle is roughly running behind schedule by about 8 days. We strongly recommend that that people wanting to move their vehicle read all of the information they receive completely to understand the process of moving a vehicle from one location to another, especially during the winter season, to avoid any miscommunication. All vehicles are transported in a timely manner, and SVP Auto Shipping and its associates are doing everything they can to have vehicles arrive in their final destination as quickly as possible. (Management)