This person was advised that their vehicle was going to be placed in the first available load (loads leave once a week for out west). As it is the summer season there is a high volume of vehicles being shipped, they decided to cancel even though their vehicle was scheduled to be placed in a car carrier load, and a full refund was sent to them, which they received. Unfortunately, due to a high volume of vehicles needing to be moved, their vehicle could not be picked up as quickly as they wanted, even though they were aware of the situation. Management