Dear Ross, Thank you for taking the time to provide your valuable feedback. We regret any inconvenience you may have experienced during your recent interaction with our service. Please be advised that our operations adhere to estimated pickup windows, and our dispatch team diligently explores options to minimize potential delays. In this regard, we presented an alternative to address any concerns. Our commitment to transparency and proactive communication remains a top priority, and we strive to collaboratively determine the best course of action with our customers. Your feedback is highly appreciated, and to further ensure the adherence to protocols, our quality assurance manager will conduct a thorough audit of your order. We sincerely apologize for any inconvenience caused and appreciate your understanding. Best regards,