Still waiting on pickup that never happened

Andre Douglas Submitted this review about SGT Auto Transport
Review made Live: 1/30/2023 6:50:00 AM
I requested vehicle transportation on January 24-25, with a deliver date of first available on February 1. The dispatch waited until January 25 to tell me that they would deliver my vehicle on January 31st. I requested another shipping agreement which was between January 26-29 with a February 4-6 delivery date. Today is January 30 and no one has called or picked up my vehicle. Im flying to California February 1st with no vehicle. They already took a $310 deposit and requesting an additional $1600 for services that is unreliable.

Company Response
SGT Auto Transport from SGT Auto Transport Submitted this response.
Response Date: 1/31/2023 3:08:00 PM
Dear customer, we apologize for the inconvenience caused in the transportation of your vehicle. As per our T&C, the dates mentioned are estimated and not guaranteed. We have received options for pick-up on 1/24-25, however they were turned down since route is relatively short and the carriers were not able to meet the delivery restrictions. There was a one-day delay from the carrier, for which they offered a discount. There were no other changes made to the quote you have initially agreed upon. We understand that this situation has caused frustration, and we apologize for that. We appreciate your feedback and your order will be audited to improve the quality of our service!