Company Response Review Report Review
Do not ever try to book with them

Kaye Submitted this review about SGT Auto Transport
Review made Live: 1/26/2023 11:31:00 AM
Booked with them 3 months before my pick up date. Days before the scheduled pick up, I followed up with them and was told “we’re working on your vehicle pick up.” Date came, i called them 2x a day for any update and they told me the same thing “we’re working on it.” Days had passed, calling them 2-3x per day for follow up and yet I heard the same response from everyone “WE’RE WORKING ON IT and was finally told they havent found a driver to pick up my vehicle. I was so upset. i cancelled my reservation coz I found a new transport company which picked up my vehicle the next Day. SGT triggered my anxiety and will never recommend them!
Shipment Details
Origin State:
New Hampshire
Pickup:
Never
Destination State:
California
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Quote or Order Cost:
$0

Company Response
SGT Auto Transport from SGT Auto Transport Submitted this response.
Response Date: 1/27/2023 9:12:00 PM
Thank you for your feedback, Joy! We apologize the frustration and inconvenience that you experienced. Please know that we take your feedback seriously and will be conducting an audit of your order to improve the quality of our services. We understand that this caused anxiety and we apologize for any negative impact this may have had on you. To further extend our apologies we have emailed you with a gift voucher that you can use in restaurants in your area. We appreciate your business and hope to have the opportunity to provide you with better service in the future.