IF YOU WOULD LIKE TO KNOW MORE ABOUT HOW THIS COMPANY DOES BUSINESS, JUST READ THESE COPY AND PASTED EMAIL CONVERSATIONS BELOW. I REALLY LIKED THE SERVICE THE FIRST TIME WE DID BUSINESS, BUT NEVER WILL AGAIN. THE TRANSPORT TOOK FOREVER, HE MADE LOTS OF EXCUSES, THEN JACKED UP THE PRICE ON ME AT THE END
EMAIL CONVERSATIONS (WORD FOR WORD)
Hi,
I have used you guys for tansporting vehicles in the past, so I figured I'd give you the opportunity again. I need a 2013 Ford Fusion transported from Danvers, MA (01923) to McHenry, IL (60050)
Please give me your bid price
Thanks!
Hunter
REPLY:
$645, 7 day guaranteed service, 247 email, 3474880410
Subject: RE: Want To Transport a Vehicle
From: Hunter Moll
Date: Mon, December 22, 2014 2:14 pm
To: RBRT Auto Transport
I tried to call you to tell you that this is something that I'd like to move forward with. The pick up location is:
106 Sylvan St.
Danvers, MA 01923
This is a Ford Dealer, and the keys will be at the front desk. They are open 9am to 8:30pm today and tomorrow (Tuesday), 9am to 3pm Wednesday, closed Thursday, and open 9am to 5pm Friday and Saturday.
The delivery location is:
xxxxx
This is the same destination from the last time that we did business. Please pick the vehicle up asap, and keep me in the loop with the process. Also, please confirm the pickup and delivery day.
Thanks,
Hunter
From: info@rockbottomratetransport.com
To: hunter.moll@live.com
Subject: Order# 3002 - 2
Date: Mon, 22 Dec 2014 12:30:32 -0700
Sending the shipping invoice now along with deposit payment invoice via PayPal (any major credit card), also a 5 star review request for the last move as we are doing the job for a discounted rate, pick up by wens. or after xmas, delivery monday, tuesday of next week, 247 email support, 347.488.0410347.488.0410
Subject: RE: Order# 3002 - 2
From: Hunter Moll
Date: Fri, January 02, 2015 11:53 am
To: RBRT Auto Transport
Just left you a message on the phone. Wondering where my car is
sorry for the holiday delay - dealing with the holidays, the unit will ship monday or Tuesday 200% once all the trucks get back to work, all are off in observance of new years, xmas break, 247 email support,
Subject: RE: Order# 3002 - 2
From: Hunter Moll
Date: Mon, January 05, 2015 7:03 pm
To: RBRT Auto Transport
Ok, so I'm assuming this is 100% happening tomorrow then? I've received about ten other cars to the dealership since I set this up - holidays and all - so this is just a little frustrating. I gave you a five star review and I'm trying to be patient
the car will move hunter, kindly relax, 24/7 email support
Payment Information:
Choice of Payment: Credit Card
Order Deposit: $95.00
Amount C.O.D.: $650.00
Order Total: $745.00
Order Notes: 7 business day guaranteed service
Subject: RE: Order# 3002 - 2
From: Hunter Moll
Date: Wed, January 07, 2015 1:37 am
To: RBRT Auto Transport
Please see below... your quote was $645, and you you are telling me $750. I agreed to the original price. I would have went with another company for the higher price. Please correct this. My first experience with your company was very good... this one is not the same. I will need cars shipped in the future, and would like to get this worked out so I can consider for next time, and the time after, as well
I NEVER GOT THE PRICE THAT I AGREED UPON, AND IT TOOK 20 DAYS TO GET MY CAR! I COULD HAVE DONE THIS IN 3 DAYS ELSEWHERE. AND WHO TELLS A CUSTOMER TO "RELAX"... WOW
