Review Report Review
I still Can't Believe it!

Tony Submitted this review about Rock Bottom Rate Auto Transport
Review made Live: 9/27/2013 3:34:00 PM
Absolutely Horrible Service! I am a military service member who was moving a truck to Florida changing duty locations. I signed a 7 business day contract to move the truck which would have ensured that it be picked up 3 day prior to me having to relocate to Florida. When I call and emailed on day 7, I was told that "the truck had problems and there was weather" but was told the truck would move soon. On day 9, I called after many emails that never gave me any specifics of when the truck would move. I was then told that if I paid an additional $200 that the truck would have a better chance to be picked up quickly. There is a saying...fool me once, shame on you, fool me twice, shame on me that applies here. I instead requested that the order be cancelled and my deposit refunded. Due to their unprofessionalism, I had to change all of my travel arrangements for both me and my family, plus I had to buy a last minute plane ticket to Boston to pick the truck up myself and drive to Florida costing my over $1500! The sad thing is all Mike had to do was tell me in advance that he had underpriced the move, and I could have made different arrangements and avoided this confusion. Now I am out of my $1500, and my deposit which has yet to be refunded. I was told it would be 21 business days from the order cancellation to receive my refund, but we are now at 29 day and counting and mysteriously I cannot get a return to my numerous phone calls and emails. This is really sad to be victimized like this. The only good thing i have going for me is that I am an attorney; i now live close to FT Myers; and I am patient... :-)
Shipment Details
Origin State:
Massachusetts
Pickup:
Never
Destination State:
Georgia
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
2386
Quote or Order Cost:
$495