Company Response Review Report Review
FRAUD again

Naser Rokni Submitted this review about Riley Auto Transport
Review made Live: 6/25/2011 12:59:00 PM
This company is not trustworthy at all. Debbie is the one answer the phone calls; a very well trained to sell the product; send you a fake quote and charge you for deposit $195.00, after that she is not nice any more. She does what she wants to do and if you say no your money is gone!!!! As other customers’ review explain I want to warn you to be careful and don’t deal with them. She sent me a quote for $1075 to ship my car from CA to MD in seven to ten days pick up time. My car was in the storage and I was paying for storage. She charged me $195.00 deposit and after that she never called me. There was seven days delay in pick up time and I was calling her every day while her answer was “I call you back” and never did it. Finally she sold my contract to another company to deliver my car and send me an email that pay the driver $1100.00 cash or money order. I believe this is not a business but fraud. There is only one phone number for this company to be reached and that is only Debbie. I asked for company manager/owner but she hung up on me. Recently I called to get my deposit back but she denied and said you were agree to rush it up and that’s way I charged you more. First of all, my car delivered with ten days delay, secondly I’ve never been agreed to pay more and never signed any paper to do so. I am not going to finish it here. I will report this company for fraud and try to avoid for some one else to be a victim.
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
Maryland
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
84811
Quote or Order Cost:
$1295

Car Condition
  • Vehicle was dirty
Company Response
Leigh from Riley Auto Transport Submitted this response.
Response Date: 6/29/2011 5:15:00 PM
It is the outragious behavior of Mr. Rokni that is indeed fraudulent.We are offended by all of his untruths. Due to the fact that his car was acruing storage charges, when we found a driver to pick up quickly, per his request, he readily agreed to pay the addtl. transport fees. Once the driver arrived to pick up his car, he decided to, instead of thanking us for a job well done, he chose to cheat us out of our fee to cover his addtl. cost.This is nothing short of stealing & a slap in the face.