Review Report Review
Not a trustworthy company

Chris Submitted this review about Remax Van Lines
Review made Live: 10/3/2013 7:39:00 AM
Great salesman…Horrible experience. I was initially quoted by Jake to move my 2 bedroom apt from Ft Myers to Virginia for $1600.. I excepted this quote and I left for my new home. The day the movers arrived they told my contact person that my move was under quoted and instead of 475 cubic feet it was 700 cubic feet. After all my stuff was packed up the final bill was $3500.. YES $1600 turned into $3500!! and 900 cubic feet. After calling and complaining multiple times about this I talked to a pleasant supervisor that adjusted my price down $100…really $100. When the movers arrived 4 7 hours late after they asked me to accept delivery at 9:00pm at night, they showed up in a 26″ Penske truck. I was 1 of 3 loads on that truck. The movers informed me that my load was a bit smaller then the 1st and a little bigger then the 2nd. So, I went onto Penske’s website and looked at the cubic feet capacity of that size truck.. 1400 cubic feet!!! How can that be? Mine was 900 cubic feet right? Some of my items were damaged as well. Needless to say I must be waiting for the “rest” of my stuff to arrive. I will give this company 1 last chance to refund the money that was STOLEN from me before I take legal actions against them and recoup my money and time. I wonder how many other people have been scammed. It is also funny that there is a post from the 17th of September that kind of describes my move with a great experience, I wonder if that was a coincidence or someone from there company writting reviews. I will update my experience and their response.
Shipment Details
Origin State:
Florida
Pickup:
On Time
Destination State:
Virginia
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Malave
Quote or Order Cost:
$3500

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged