Company Response Review Report Review
Hundreds of pockmarks and paint chips

Faryal Mir Submitted this review about Reindeer Auto Relocation
Review made Live: 11/24/2022 5:21:00 PM
My car was transported via Reindeer for a job-related move. I received the car with dense and deep pockmarks throughout the front end. It went from looking new to looking abused. Reindeer refused to cover repairs, stating that their policy counts this as minor wear from transportation on an open trailer, saying that the damage was bug debris. I want to make it very clear that it was not. Bug debris does not leave hundreds of ~1cm wide pockmarks throughout the bumper, paint chips, or several inch long scratches on the hood.
Shipment Details
Origin State:
Michigan
Pickup:
On Time
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
RA410284
Quote or Order Cost:
$4000

Car Condition
  • Vehicle was damaged
Company Response
Jessica Clark from Reindeer Auto Relocation Submitted this response.
Response Date: 11/28/2022 12:02:00 PM
Good morning. I apologize for your frustration and dissatisfaction with the decision pertaining to your claim. Please know that we evaluate each claim thoroughly to determine if any evidence of carrier negligence or mishandling. As your vehicle was transported on an open carrier it was exposed to the road elements such as bugs and rocks which these damages appear to be consistent with. Although we were unable to honor your claim in full, we did offer to cover your deductible should you wish to file through your personal insurance. Again, we apologize for your need to file a claim, but hope you understand our position. If you wish to discuss your claim further, please reach out to us at 1-800-548-8430. Thank you!