Company Response Review Report Review
Disappointing and inconvenient

Matt Submitted this review about Reindeer Auto Relocation
Review made Live: 8/2/2021 3:40:00 PM
I used Reindeer Auto to move across the country and initially things were great - they showed up right on time and the pickup was very fast and easy with everything arranged through my relocation company. That's about where the good experience stopped unfortunately. During transit, I received numerous delivery date updates with my vehicle arriving an additional day late, another two days added after, then another day...and after planning for the arrival date they told me (at last), they surprised me when the driver asked if he could show up the next day (< 24 hours notice) which I couldn't do since I was not going to be home. Felt very disorganized as if even THEY didn't know when my car would show up lol. Then finally, I get my car, and to my amazement it was not covered or wrapped AT ALL and had 3,000 miles of dried dead bugs all over it. I had to pay over $200 for an exterior detail and some of the dried bugs left permanent paint damage (though thankfully hard to see) and after reading other reviews here I didn't even bother going through the claims service. Overall I would definitely not use Reindeer Auto again.
Shipment Details
Origin State:
Massachusetts
Pickup:
On Time
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
through relocation company
Quote or Order Cost:
$2250

Car Condition
  • Vehicle was dirty
Company Response
Jessica Clark from Reindeer Auto Relocation Submitted this response.
Response Date: 8/3/2021 12:07:00 PM
Hello, Matthew. Thank you for the feedback. We certainly apologize for the delays in delivery and will pass this along for further coaching with communications. I would also like to apologize for the condition at delivery and if it was not properly communicated with you that the open transit can result in the vehicle arriving very dirty following the 2900+ transit. I am certainly understand your frustrations and I would be happy to discuss this with you further. Please feel free to contact me directly at 317-299-1709. Thank you and we wish you the best of luck in San Diego.