Company Response Review Report Review
Awful. Damaged my car and refusing to compensate.

Danko Krajisnik Submitted this review about Reindeer Auto Relocation
Review made Live: 9/6/2019 10:55:00 AM
Awful transport company. My BMW arrived with bumper partially detached and parking brake lever mangled. They are refusing to compensate me for the repairs. -They claim that because my bumper had some scratches on it when the car was picked up, that constitutes pre-existing damage and it is therefore okay for the vehicle to arrive with the bumper partially detached. The bumper being detached from the wheel liner is not a scratch! -They also claim that they need evidence for how the parking brake was mangled even though I cannot possibly provide such evidence since I was not the one who transported my car.
Shipment Details
Origin:
San Diego, California
Pickup:
On Time
Destination:
Bellevue, Washington 98008
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1276878
Quote or Order Cost:
$0

Car Condition
  • Vehicle was damaged
Company Response
Jessica Clark from Reindeer Auto Relocation Submitted this response.
Response Date: 9/6/2019 4:03:00 PM
Hello, Danko. I am very sorry you are dissatisfied with the outcome of your claim for your 1995 BMW. As discussed, your claim is unable to be honored for multiple reasons. These reasons included the lack of any notation of new damage at delivery along with a delay in reporting to Reindeer Auto. In addition, the bumper did have numerous areas of prior damage noted at origin indicating a prior condition from prior impacts. The pictures taken in transit and at delivery match the same condition in which you have pictured in your claim documentation. As well, mechanical and interior claims are unable to be honored due to lack of inspection to those areas at loading and delivery. We simply cannot determine the damage you have claimed were a result of the relocation based on the evidence provided in your claim. I am sorry you do not agree with our determination but I hope you can see how we came to this decision. Please feel free to contact us directly if you wish to discuss this further.