Dear Laura, We had a carrier for your transport and yes he did break down in another state. He was scheduled to pickup June 21st and notified us on June 19th that from what the mechanic was telling him he would be there around June 26th for pickup. I asked you if you wanted to wait for him or have us find you another carrier. You wanted another carrier so we found one Immediately and he was going to come and pick up the car that day June 19th. I called your pickup contact and she was fine with that. If she had ANY problem with that I would have looked for another carrier. These drivers drive an insane amount of hours and as we cannot predict our vehicles breaking down they cannot either. The street was narrow at pickup and there was damage to a mirror of one of her neighbors and the carrier has taken care of that with her so that is all OK. Breakdowns and accidents do happen. 95% or more of your review is the carrier and not on my services. Your review should have been on the carrier not our company. The carrier fee never changed. The driver was going to deliver cross country to you on June 27th which was 2 days before the original delivery date of the first carrier and he spoke to you several times on the 26th and 27th but then it turned out he would be there until the evening of the 27th and no one would be there for delivery so at your request he delivered the morning of the 28th and vehicle was not damaged in anyway. There needs to be a little flexibility with the drivers as they drive so much and when they are picking up cars and dropping them off along the way they have no control again over truck trouble, customers not available when they make it to their city or what have you. They do the best that they can to be on schedule but one person can through them of hours or even days. I do sincerely apologize for any inconvenience to you. Sincerely, Julie