Company Response Review Report Review
Car covered with black grease

B. Rhame Submitted this review about Red Carpet Auto Transport Inc.
Review made Live: 7/26/2011 5:26:00 PM
Roof and back window and whole rear of car covered in black grease! Hope car wash can remove. Very hard to wipe off to see out rear view window. Car above mine was a small convertible. Canvas top was loose and flapping! I gave driver the money. No change offered and their manner was such that I was afraid to ask. Cars looked not well attached or loaded. Would never, ever use Red Carpet again.
Shipment Details
Origin State:
Oregon
Pickup:
On Time
Destination State:
Pennsylvania
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
$919.00
Quote or Order Cost:
$919

Car Condition
  • Vehicle was dirty
Company Response
from Red Carpet Auto Transport Inc. Submitted this response.
Response Date: 7/26/2011 5:51:00 PM
We apologize for the actions of the driver/trucking company. As brokers, we check to make sure their insurance is valid, DOT record is clean and their Central Dispatch record is clean. That's what a broker does. We are sorry that this happened to your car and we will never use this company again because of it and if there are any expenses to getting your car clean, we will make sure they are taken care of by the trucking company. We do everything we can to make our customers have a good experience, but when a trucking company does something to make the experience a bad one, please write a bad review about them. Best of luck to you.