I waited OVER A MONTH for my furniture and household goods to be delivered, the contract was in breach, and the company had NO ETA on delivery for me. They did not answer any of my calls or emails, they screened out my phone number. I had to call with other phone numbers in order to get them to pick up. I had no idea if I will ever see my belongings again. I had paid 90% of the total cost of the move.
When goods were finally delivered, multiple items were MISSING, multiple items were BROKEN. A four bedroom house they sent ONE MOVER to move everything. He wrecked multiple pieces of furniture and ruined 100+ year old plaster walls. It was a complete disaster and company has not returned any phone calls or communication re: missing items. Mover was not an employee of company, he was a sub-contractor.
Additionally re: moving day. Estimate given was based on very detailed description of my furniture and number of boxes I told them I'd have was correct. It was based on cubic feet of space, not weight. On day of pickup, the mover told me my move was approximately 50% bigger than the estimate; because I needed to move out of my apartment that day, my hands were tied. They then proceeded to repack my belongings into bigger boxes (couch cushions and small boxes into wardrobe boxes, small furniture into cardboard boxes) and refused to break down small furniture such as bookcases in order to increase cubic sq footage of the move and thus increase price. I was not able to see how the truck was packed due to them using mattress & box spring to obscure the full truck. I had done calculation of my boxes and furniture and it was nowhere near as large as they quoted me on day of the move. Fraud.
Do not trust ratings on Angie's List, Better Business Bureau, Google, this site, or other moving sites. All of the good reviews are fake--look at close together dates of good reviews posted, all within the last few months (moving season). This company's practices are fraudulent and negligent. DO NOT HIRE THIS COMPANY.
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
Minnesota
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
5000
Quote or Order Cost:
$8500
Car Condition
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