Review Report Review
Under promise over deliver

Dylan R. Submitted this review about New World Auto Transport
Review made Live: 10/11/2011 10:59:00 AM
I did not have a good experience using this company, that would be an understatement. In fact the experience was outstanding from the intial contact online for a quote, to follow-up, schedulng of the pick-up and delivery.

Ray was extremely professional and accomodating and provided exceptional customer service. He put me at ease as I was hesitant in giving up my credit card information over the phone. He reiterated that it was used to schedule a driver and it would not be charged at that point. Ray also laid out several options to get the car picked up as he listened to my very challenging work schedule. He offered me to drop the vehicle off to their garage if need be and that the car will be secured.

Never the less I worked out a time for pick up and he went right to work. He actually called me back and ask if I was available to have the car picked the evening prior to the day I originally agreed to. I told him yes that would work if they could do it in the evening which worked out well.

Ray called me back and confirmed pick-up with transporter. He explained the entire process how much will be charged on my card and how much was needed in the form of a check upon delivery. I thanked him for his patience and follow-up. He said oh no I am not fininsh with you yet, I am in the process until your car is delivered, that was good to know. DK Logistics Corporation is the name of the company that transported the car. I received a call from them early in the week and the day prior to pick-up to make sure they were able to bring the truck into my area.

DK was a husband a wife team that were thorough and inspected the car and took care loading my car as I stood there watching them. They told me the car would be there Monday or Tuesday the latest. The car arrived to my daughter on Sunday early with no problems. In fact they had to drive the car to the actual location because the truck was unable to unload at drop off location.

I will definitely use New World Auto Transport again in the future or refer to family or friends.
Shipment Details
Origin State:
Texas
Pickup:
On Time
Destination State:
New York
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
13050
Quote or Order Cost:
$795