Company Response Review Report Review
Terrible Service, Shady business, BEWARE OF THIS HORRIBLE COMPANY!

Stephanee Submitted this review about New Way Moving Services
Review made Live: 6/6/2011 9:59:00 AM
I wouldn't be surprised if all the raving reviews on this website are from the owners of New Way Moving, or written by someone with a vested interest. My initial review was "removed" by New Way, as they tried to say I was not a customer. Hmmm, then why did they charge us $150 and never show up to ship our car? This company practices dishonest and terrible business. My husband is a professional athlete and was traded to a team out west, last minute. We had to quickly move across country and we needed to ship our car. Robert from New Way Moving guaranteed me multiple times in emails and on the phone that they would come pick the car up to be shipped before a specific date. Which was the ONLY reason I went with New Way in the first place. I was skeptical of their horrible grammar and improper emails, but he assured me many times that they would be able to pick my car up on the date I needed. I heard NOTHING for the next week from New Way or Robert and after attempting to contact them unsuccessfully, through emails and phone calls. At this point I was getting nervous as my flight to leave town was approaching and it was the day before the last scheduled pick up date New Way had promised. After numerous phone calls, I was able to get a hold of someone else who told me the driver would be calling me that afternoon to set up the pick up for the following morning. Again, I heard NOTHING. The next morning I was on the phone from 8am until 11am before getting a hold of someone, who was beyond RUDE and he said they would not be picking up my car that day! My flight left that evening! I ended up having to have my sister-in-law drive our car out THREE WEEKS later and we had to rent a car for three weeks in the meantime. New Way is so shady and dishonest that they have been charging us $150.00 several times (I had given them my credit card number for a deposit when I had originally booked). Another thing is that they demanded to be paid in CASH only, which makes me think they are not reporting all earnings properly and probably not paying all taxes. This is a very poorly run company- everything from their customer service to their unethical ways of stealing your money. When you can actually get in touch with someone, they are not the least bit helpful and do not care about their customers at all. After our situation, I read some reviews on various websites about them and cannot believe some of the other horror stories. If I had not been in such a rush, I would have researched better and found this out for myself, but hopefully I can save others from having to deal with the stress and losing hard earned money to these people. As of today, I have still not received my $150 deposit back, and have filed complaints with the Better Business Bureau and local Florida authorities, as well as several other consumer protection agencies and I encourage others who have been ripped off to do the same! I will be filing a lawsuit if my money is not returned.
Shipment Details
Origin State:
Florida
Pickup:
Never
Destination State:
California
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
564883
Quote or Order Cost:
$1150

Company Response
Rachel from New Way Moving Services Submitted this response.
Response Date: 6/15/2011 11:18:00 AM
The customer had double booked her order with more then one company, we had assigned her a carrier for pick up on that same date she she asked for but she had rejected that driver. The customer had signed a contract which esxplain all the terms and conditions in writing, black on white, and everybody are more then welcome to get a copy of the signed contract to show that everything that the customer had posted here is fulse information, she was the one who breached the contract therfore she is not entitle for a refund.