Company Response Review Report Review
Moving my new truck

Phillip Gooch Submitted this review about New Way Moving Services
Review made Live: 7/12/2011 5:58:00 PM
Contacted this company to move my new truck, after 10 days, nothing. Emailed Robert several times before he finally answered, said he was out of office but would check on it right then, nothing happened. Got an email from Rachel after cancelling saying no refund on deposit, contacted my credit card company to do a charge back on my card. Don't fool with this so called company, I believe they just try to make their money on not returning your deposit. First experience with these folks will be my last.
Shipment Details
Origin State:
Texas
Pickup:
Never
Destination State:
Mississippi
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
P581934
Quote or Order Cost:
$525

Company Response
Rachel from New Way Moving Services Submitted this response.
Response Date: 7/15/2011 12:14:00 PM
Unfortunately Mr. Gooch is one of those customers that sign a contract without reading it first. All the terms and the conditions were explained upon reservation and were provided in wiring to the customer. We will be more then happy to provide a copy of the signed contract to proof that he approved the dates. Well it is really easy to jump and post a negative review but at least write the truth and DO NOT make up facts that we can proof as wrong.