First time transporting a vehicle and it went as smooth as I expected it to. I researched my company thoroughly before I handed over $1080 as I would expect others would do. I found nothing but positive remarks about them.. This is actually why I am leaving a positive review in a few area .. I usually do not care for positive reviews considering that it's the reason I choose companies I do business with. ( their reputation)... So I feel it is unnecessary but seeing so many great remarks and stories about them, I felt obligated to today..
The overall experience was just plain SIMPLE and EFFECTIVE. I shipped a 2012 BMW 328 from Wilmington NC to San Francisco, CA. They needed a contract once they scheduled my car to my exact preferences. The driver was American and arrived in a large open transport hauler with an additional 2 vehicles. He inspected my vehicle and gave me a receipt. (2nd receipt of transaction). I was not obligated to hand anything else with the vehicle other than my Keys and ID to verify.
Transport took 9 days and driver was in contact constantly updating me every few days by text as I approved this method of contact. On arrival the vehicle was quite dirty as I expected. I was nervous about not seeing any damages as I needed to sign a "Bill of Lading" (damage inspection report). The driver was confident and kind enough to allow me to write on receipt that I could not inspect properly therefor waiving inspection if I found something once cleaned (he did have a video of vehicle condition at the pick up location).
My overall experience was what I expected. Rate was average and customer service was above average. Responsiveness and never had an issue with any requests and all my needs were met in a timely fashion. Updated frequently with solid responses. Not the average company, they are above average
Shipment Details
Origin State:
North Carolina
Pickup:
On Time
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
0000
Quote or Order Cost:
$1050
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