Over-promised, under-delivered and...
John B.
Submitted this review about
Nationwide Auto Transport
Review made Live: 2/6/2020 1:21:00 PM
Nationwide Auto Transport (out of Colorado) Over-promised, under-delivered and then failed to follow-through on a promised refund - For me, Nationwide Auto verbally quoted me a rate for a round-trip car transport and even offered an $80 discount each way since it was going to be a round-trip transport. After emailing them some additional questions, there was no response until I called them 5-days later. I then find out that they were not going to offer the $80 discount. At this point, I should have walked away, but they said they can schedule the pickup for the next-day, so I paid and reserved the transport. I was then told the driver would be there in the early morning to pick up the car. Well, when the carrier did not arrive (or call) by 12:00 noon, I tried to contact the driver via phone and text directly, to no avail. By 2pm, I called Nationwide Dispatch, who could not contact the carrier that they booked less than 24-hours earlier. By 7pm, and 5-8 phone calls later, Nationwide Dispatch found another carrier for a pickup the next day (basically Day 1 was a complete waste of our time). For Day 2, we again waited all day and we were finally notified by Dispatch that this second carrier was not coming. Finally, carrier #3 arrived on Day 3. Basically we waited around for 2 full days, for 2 different carriers, and they never showed. What a way to spend a weekend!
To make matters worse, through this experience, I was speaking with a Nationwide supervisor named "Jay" and he offered to refund me their $246.00 broker fee, for the 2-days of inconvenience, which I gladly accepted.
After the car was finally delivered, I called Jay to find out about the refund and he apologized, and would issue it ASAP. A few days later, I received a $50 refund. So I called Jay and informed him that I only received $50 of the $246, he then said he would contact accounts payable and would get back to me, but from the tone of his voice, I could tell he was reneging on the full-refund offer. Well, all the promises were for not, and I never heard from them again.
My suggestion is to AVOID this company, as it appears by several other reviewers that I am not the only person who has had similar experiences.
...A message to Nationwide, if you would like me to amend this review, 'send me the money'!O
