Dear Customer, Our goal is and will always be to service our customer to the best of our ability. Your particular case was one of misunderstanding on your part. All of our customers are advised that standard transport require a 1-5 business day window to set up a carrier from the first available date, according to our records your 1st available date was 09/29/2017 we assigned a carrier that day for pick up on 10/01/2017 before the 10/04/2017 as requested with an estimated delivery of 10/03/2017 (approx. 400 miles transport). I do understand that delivery date was not what you were looking for, which is something we were more than willing to rectify, short routes like this one are usually done in a day or two. In our terms and conditions, which we ask every customer we do business with to read and signed, it clearly states the portion of the cancellation fee which you along with every single customer we service has to sign and agree to prior to us being able to move forward with the transport. We made several attempts (6 calls and 2 emails) from customer service and our Sales Associate to contact you in an effort to rectify the situation which you did not answer to or were quickly to disconnect the call. We could have attempted to move to another carrier that could have met your timelines, but because we were unable to communicate with you we are unable to come to a resolution. We hope to hear from you to resolve this issue.