Company Response Review Report Review
COMPLETE FRAUDS-- STAY AWAY ESP FROM ANTONY!!!!

Mariam Saleh Submitted this review about MoverJet Logistics
Review made Live: 8/15/2019 1:03:00 AM
DO NOT USE THIS COMPANY!!! THEY WILL LIE TO YOU EVERY STEP OF THE WAY AND STEAL YOUR MONEY AND YOUR CAR! ESPECIALLY STAY AWAY FROM ANTONY HAWKS WHO IS A PURE CON-MAN!!! I have never in my life had such a stressful and awful experience with anything ever. I am a medical student, and trying to use this company to move my car was BY FAR the most stressful experience of my life!! They will tell you everything you want to hear: "Yes we have a carrier for the exact days you need for a great price" ALL OF THIS IS A LIE!!! HOURS before the scheduled pick up date, we are notified that THE PRICE INCREASED BY 200$ and that THERE WAS NO CARRIER ASSIGNED. LITERALLY 2 HOURS BEFORE THE SCHEDULED TIME ON THE CONTRACT. What am I supposed to do 2 hours before you're scheduled pick up??? I DID NOT HAVE TIME OR NOTICE TO ARRANGE ANYTHING ELSE? Okay so I bite the cost, and ask them to pick it up as soon as possible "Yes it will be picked up tomorrow and dropped off on the same date" ANOTHER LIE!!! IT was NOT picked up for 3 days after and the scheduled drop off?? ALSO A LIE, would be dropped off 5 days later! DO NOT TRUST THIS COMPANY! ABSOLUTELY ZERO CUSTOMER SERVICE! all the while, this guy never answers his phone, and at noon on the dot he disappears completely. JUST A TERRIBLE MAN WORKING FOR A FRAUDULENT COMPANY. WORST PART: IT WAS NEVER DELIVERED!! that's right, my car WAS NEVER DELIVERED TO ME! I had to rent a car and drive several hours to a different city to go pick up my car from some dump yard. I do not blame the carrier, who told me he was not informed about ANY OF THIS until an hour or so before he came to pick up my car (3 DAYS LATE) And I never heard from this terrible excuse of a human being or company in all this time! They sure did take my money though!! PLEASE DO YOURSELF A FAVOR AND USE ANY OTHER COMPANY! THIS COMPANY IS WORSE THAN BAD THEY ARE PURE EVIL ANTONY HAWKS IS THE WORST! MOVERJET LOGISTICS IS PURE TRASH None of this would have been an issue if he had a shred of integrity to be honest with me about ANY step of the process!! Instead he lied to me EVERY STEP OF THE WAY. Luckily, I spoke on the phone with him minimally and have all of the emails and texts about his lies to prove it.
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
Oregon
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
600
Quote or Order Cost:
$800

Car Condition
  • Vehicle was dirty
Company Response
Tim Waits from MoverJet Logistics Submitted this response.
Response Date: 8/16/2019 11:39:00 PM
THIS IS VERY DECEIVING TO CLAIM THAT! Especially, WHEN YOU GOT THE CAR AND THE DISPATCH SHEET OF THE DRIVER IS SAYING DELIVERY ON THE 10TH. Mariam, I got through the investigation process of your case. The dispatch sheet says delivery on the 10th. The carrier accepted these conditions and had the same dispatch sheet. Even the dispatcher of the carrier, that read your story, said it’s over exaggerated. The carrier knew that he needs to deliver it on the 10th and he was driving really fast, but he ran out of hours he is allowed to drive by hours of service rules. All truck drivers are allowed to drive only a certain amount of hours after which they have to stop the truck and rest. Because of that he had to stop, but he was really close so he called you and offered the delivery in the morning on 11th or you can come and pick it up. Because he was that close that you literally could get there. And you wanted to get the car on the 10th, you just went there. And got your car on the 10th as you wanted. In these situations, customers usually prefer to call us and then we try to negotiate with a carrier a discount. You never notified us about any of that. Antony was working out your dates with different carriers, but you needed the 10th for the delivery, not all carriers were able to do it. Antony delivered you every option and you accepted the one that was working for you. After the delivery Antony asked you in text message if the car was delivered. And only then he found out about what happened. I REALLY DON’T THINK THAT, the person WHO WAS NOT DRIVING THE TRUCK, who was just helping you to get this carrier, that you liked anyway, deserves to hear from you that he is ‘’THIS TERRIBLE EXCUSE OF A HUMAN BEING‘’. ESPECIALLY, WHEN YOU GOT YOUR VEHICLE ON THE 10th. NO ONE DESERVES TO BE CALLED “THIS TERRIBLE EXCUSE OF A HUMAN BEING” HOW TO AVOID THESE SITUATIONS AND WHAT TO DO: IF THE CARRIER IS GETTING LATE, CALL YOUR SHIPPING AGENT WELL BEFORE THE DELIVERY. IF YOU NEED EXACT DATES, KNOW THAT CARRIERS ARE ALLOWED TO DRIVE THE TRUCK ONLY CERTAIN AMOUNT OF HOURS AND IF THE CARRIER IS GETTING LATE, THE ONLY ONE THING THE AGENT CAN DO, IS TO ASK HIM TO SEND YOU HIS LOCATION.