Sue Garrison

Reni Cartwright Submitted this review about Magic Carpet Auto Transport
Review made Live: 1/11/2013 2:33:00 PM
We recently booked a transport company (review of them from us as well) and they guaranteed us a rate and date. Needless to say we were scammed. We then began contacting other companies to get out truck shipped. I entered our info into a quote site and came across her email and decided to call since it appeared she was based in WA. I told her our dilemma and she immediately began searching numerous options for us. She returned her calls as promised and even updated us if she found a lead. She also enlightened us on the process kept us informed of the process and how it worked. She took not a cent from us either unlike the first company!! She was very understanding and answered all our questions. She was so friendly and welcoming as well I could have talked with her for awhile! In the end we have decided to drive our truck instead because of the time crunch. Even then she still had 2 more options for us after I told her our decision. I highly recommend her when transporting your vehicle. She will be the only person & company we will ever go thru. Thank you Sue Garrison best customer service I've come across in this industry! And I've talked to about 15-20 different people. I got the emails and cell bill to prove it!!!

Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 1/16/2013 12:28:00 PM
sue@magiccarpetautotransport 360-952-1742 HI Rene, Your review means a lot to me. Honesty and follow through are getting harder and harder to find these days and as a consumer, I expect that the people I'm counting on and spending the money for, will actually do the work for me. It's so frustrating when you're paying someone and you end up doing more work then the agent. I guess I'm just old school in the fact that I believe when I'm hired to do a job I do it to the best of my abilities even if it doesn't always work out...sometimes it's reward in itself knowing you helped someone in some small way. Thanks again for taking the time to post this, it's much appreciated! Good luck with your drive, Sue