Company Response Review Report Review
Like Clockwork...

Gardiner Submitted this review about Magic Carpet Auto Transport
Review made Live: 9/4/2012 10:58:00 PM
Having never shipped a car, we used Magic Carpet due to their #1 rating on this site. Kaleigh was very knowledgable and patient in explaining how the whole process works. Our situation was a bit complicated in that we would be leaving the car to be picked up at a hotel and eventually requested that it be delivered to a long term airport parking lot, but the whole transaction was flawless, with the car being picked up within an hour after we left, and arrived two days before we flew in. American Auto (the actual shipper) was outstanding and the driver (Dimitri) went out of his way to deliver where we'd requested. While it did end up being a bit more than we'd initially been quoted, it was well worth it. Kaleigh was always available to answer my many questions, and other than the odd email hiccup (through no fault of hers...apparently they were experiencing server issues), the transaction could not have been smoother. Knowing now that it isn't unusual to not know who will be moving your car until the first day it is available makes the waiting seem reasonable. We would definitely call Magic Carpet again.
Shipment Details
Origin State:
Virginia
Pickup:
On Time
Destination State:
Colorado
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
13987
Quote or Order Cost:
$1350

Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 9/6/2012 3:37:00 PM
~***Please contact KALEIGH JO MONTGOMERY @ 800-901-6452, 360-834-2900 OR kaleigh@magiccarpetautotransport.com for your Complimentary Quote and for warm welcoming, honest service!!***~ - - - - - Judy, I just want to start off by saying, you were an awesome customer to work with, and I sincerely enjoyed working with you. I hope in the future, if you ever need to ship another car, you will give me a call to set up the transport for you. I want to thank you for this kind review, and also let you know how much I appreciated your patience during this process. I am extremely thrilled that everything worked out so well and that you were pleased with the service! Again, I do apologize about the email complications; but, you will be happy to know that I now have a new computer, and thus far, I have not had any email complications! :] It's been so nice sending an email and having it actually go to the customer vs. it being just lost in email cyber space!! Thank you again for your business, your patience, and your kind words in this review. Hopefully we get a chance to work together again in the future.....Until then, I wish you all the best in your future endeavors.