from I Move Auto
Submitted this response.
Response Date: 11/6/2021 1:26:00 AM
Hello William and Father
Whe did dispatch the order and locked in the spot with the carrier, as we explain once the dispatch is made and you lock in the spot it is a done deal that why you put the deposit to lock down the spot.
We were on the phone with the driver asking details and confirming address and you son agreed to lock down the spot.
When he called I told him if we cancel on ower side we loose 50% of the deposit but if you freeze it an use it for a later date you do not loose the deposit and william agreed to freeze it as he is shipping on summer.
We never force him to lock in the spot or to give us the credit card for the payment he willingly booked a spot on the carrier. That is why there is a deposit because the carrier is saving a spot.
If the the carrier cancels or does not furfill his end of the bargain we give you a full refund but if you book the spot on the carrier making him not take other cars you loose the deposit.
We did exactly what we say.
Sorry for any incoveniece but we did offer a 50% refund or a change of dates at no extra cost.