from I Move Auto
Submitted this response.
Response Date: 2/14/2020 10:38:00 PM
I am sorry for any inconvenience.
Remember that we are Brokers so the carrier does not work directly for us my job is to get you the best offer for the correct dates.
when we did the contract we always specify that you can place up to 100 pounds of items in the car on you case the car was really packed.
when carrier built there loads the do not only calculate the size but also the weight as the go through weight stations. if we do not specify the extra weight in the car additional fees may apply.
Also all dates are estimated as this guys are driving hundreds of miles so sometimes the truck drivers experience delays. Even if I tell you I am going to meet you across town for dinner I may be late because of traffic, no the drivers have to pick up and drop cars along the way. Remember they are not late because they want. the fastest the deliver the faster can can pick. another car and make more money.
All this is explained in the contract
Again sorry for any inconvenience.