Company Response Review Report Review
Disappointed in communication

Darla Smith Submitted this review about I Move Auto
Review made Live: 3/16/2019 6:00:00 AM
Finding a worthy company was the first, I had spoken to the company for over a month, prior to the date I wanted my vehicle to be transported and I kept in touch to make sure everything was on date, well came the day . Nothing and it wasn’t until 3 other contracts was signed that a carrier was called and I had to basically keep on them to tell me what was going on, and very rude!. The driver was very nice and understanding, he also had a problem with his truck and I understood and explained take your time and come in safely. I will never recommend this dispatcher to anyone, Never!!!
Shipment Details
Origin:
South bend , Indiana 46628
Pickup:
Late
Destination:
Las Vegas , Nevada 89120
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
850
Quote or Order Cost:
$1100

Company Response
Jay Montes from I Move Auto Submitted this response.
Response Date: 4/7/2019 5:14:00 PM
Sorry for any miscommunication. As we explained carriers usually call on the loads closer to your departure date, as we explained we are all brokers and help you find a carrier. We never charge anything upfront until we get a carrier under contract. that when we provide all the carriers information