Worst service ever

peter tran Submitted this review about I Move Auto
Review made Live: 8/7/2017 6:38:00 PM
They told me it was going to take five days to arrive it took 2 weeks and was the most stressful event ever. I called and the driver told me to call the police cus my car got stolen . Thankfully I called the broker and my car wasn't stolen just took two dam weeks. When my car arrived it was freaking rusted and scratched all over.. Save yourself the trouble and pay an extra 100$ for a better company. I truly hate this company with all my heart and first choice trucking was the trucking company that ship my car they scratched everything. Imoveauto and first choice trucking is the worst company ever .lie to u and take ur money . I would give it -5 stars if I could..

Company Response
Jay Montes from I Move Auto Submitted this response.
Response Date: 10/3/2017 4:05:00 PM
Hello Peter One important thing to understand as we explained is everyone contacting you is a broker, that why I explain the process we never touch you car and our job is to makes sure everything goes perfect. As you said "Thankfully I called the broker and my car wasn't stolen just took two dam weeks." I was calling the carrier everyday to see what happened, the issue was the truck broke down (sometimes this happens like any logistic work). One thing I cal tell you is we will hold your hand throughout the process and always pick the phone. If the car was scratched or Rusted this would been covered by insurance as all cars are insured 100% with 0 deductible to you. (Rust doesn't appear that fast). When you receive the car you supposed to sign a bill of lading and any difference in the car god forbid something happens is covered by the issuance. Thanks Jay