Company Response Review Report Review
The Worst Service Tried to charge twice

Harvey R Submitted this review about Harvester Trucking Inc.
Review made Live: 11/4/2013 6:07:00 PM
My car was suppose to be picked up on 8-30-13 and i was assured that would be no problem. On 8-31-13 I was going to drive my other car to my final destination. This never happened. I had to repeatedly call the contracted company to see where they were. Most of the time i received no answer. After finally getting a call back the morning of 8-31-13 around 2:30am from the "Carrier" they informed me that they would not make it there because of an blown tire. I called Harvester back and they once more assured me a driver would be there before i leave to drive my other car back. long store short i ended up leaving to get on the road without my car being transported. Before leaving I called my credit card company and cancelled the charge because harvester did not provide me with a service of transporting my car. money was placed on a temporary credit because i disputed the charge. I left the keys with a friend of mine to get the car shipped at a later date. on 9-03-13 I received a call from a carrier which was "ZIMMER AUTO EXPRESS" (who found me through Harvester) NOT harvester that they were in the area and could pick up my car because they have one more spot left. I agreed and they proceeded to pick up the car. The car was delivered on 09/05/13 and because i cancelled and disputed the first charge I had to pay them 400$ COD (cash on delivery). THIS IS THE PROBLEM. HARVESTER TRUCKING is saying that they provided me a service and still wants the 400$ from MY CREDIT CARD. WHY WOULD I PAY YOU TWICE?????? STAY AWAY FROM THIS COMPANY they will rip you off. any questions please contact myself i have all documents proving this story from HARVESTER and my BANK!…..ZIMMER AUTO EXPRESS provided great service and I would HIGHLY RECOMMEND THEM ANY DAY. I was also told to write a review for a discount next time but it had to be a great review. WELL I HOPE THIS IS GREAT ENOUGH!
Shipment Details
Origin State:
Illinois
Pickup:
Late
Destination State:
Maryland
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
77097
Quote or Order Cost:
$400

Company Response
Alvin Cruz from Harvester Trucking Inc. Submitted this response.
Response Date: 11/7/2013 9:55:00 PM
Customer assigned 8/29/13 as the first date vehicle is available to be picked up. Harvester Trucking Inc. dispatched customer's vehicle on two separate occasions. The first carrier, assigned on 8/29/13, had an incident out of anyone's control due to acts God on 8/30/13. Upon being informed by said carrier, Harvester Trucking Inc. immediately began working on assigning another carrier to customers order. Harvester Trucking Inc assigned the second carrier on 9/3/13, said Zimmer Auto Express. Harvester Trucking Inc was informed on 9/4/13 that the customer requested to charge the funds back on their credit card. Harvester Trucking Inc. received a total of $400 from the customer, of which Harvester Trucking Inc. owed a total of $350 to Zimmer Auto Express. At that time Harvester Trucking Inc. informed Zimmer Auto Express to collect the full amount of $350 from the Customer. Below is a partial copy of Harvester Trucking Inc.'s contract, full contact can be found www.harvestertrucking.com In the event the customer chooses to cancel an order after the vehicle(s) have been assigned to carrier (dispatched) customers deposit will not be refunded and $100.00 cancellation fee will be imposed and collected by Harvester Trucking Inc. with the credit card Harvester Trucking Inc. has on file. In the event the customer paid in full for the shippment and chooses to cancel after the vehicle(s) have been assigned to a carrier (dispatched) an administrative cancellation fee of $295.00 will be retained by Harvester Trucking Inc. The remaining balance will be refunded in full. In the event a deposit is not collected until vehicle(s) has been assigned to carrier (dispatched) and customer chooses to cancel after the vehicle(s) has been assigned to a carrier (dispatched), Harvester Trucking Inc. reserves the right to charge the credit card Harvester Trucking Inc. has on file in the amount of $150.00. Refunds or deposits issued by Harvester Trucking Inc. will be processed within 15 business days of written confirmation of cancellation and received by company check. In the event the customer requests their bank and/or credit card company to issue a charge-back within the 15 business days allotted for Harvester Trucking Inc. to process a refund of the deposit, an administrative fee of $195.00 will be imposed and charged to the credit card Harvester Trucking Inc. has on file. In the event a customer requests their bank and/or credit card company to issue a charge-back after customer received services in full from Harvester Trucking Inc. an administrative fee of $295.00 will be imposed and charged to the credit card Harvester Trucking Inc. has on file.