Review Report Review
WARNING DO NOT DO NOT

LANESE Submitted this review about Guardian Auto Transport
Review made Live: 8/16/2022 9:00:00 AM
STAY AWAY WARNING WARNING !! I am only giving two stars because the car got delivered. Initial contact was amazing after they got paid $1500 it was ALL DOWN HILL!! They were to pick up the car Saturday AFTERNOON - The driver came around 8pm (no contact from anyone) The driver arrives - speaks very little english, so there was a barrier there. Loads the car and we communicate - IT WILL BE DELIVERED BY SUNDAY right (as I had told the representative MULTIPLE TIMES OVER THE PAST FEW WEEKS), DRIVER says yes no worry yes tomorrow we good, BUT i am tired (My husband and I are like huh?? who would say that) Sunday arrives - NO CALL, NO TEXT, NO RESPONSE FROM ANYONE AT THE COMPANY WHEN I TRY TO CALL. I had to resort to calling the toll free line and pretend I had a quote to get an actual person. They call the driver and then we are told he has run out of hours and cannot deliver Sunday and he will deliver MONDAY and something about bad weather (I CHECKED AND THERE WAS NO WEATHER ISSUES). The company says oh he ran out of hours, but this is the constant pattern of LIES over the past two days. He only had 3 vehicles on the carrier. I TOLD THEM NUMEROUS TIME MY SON IS IN THE MILITARY AND CANNOT DO MONDAY MORNING at all due to his job. They assure me it will be there between 6-8PM, My son says they texted him confirming, the representative told me the driver is there and waiting on my son to tell him a time (WHICH INDICATES HE IS IN THE AREA) 5PM a text from the driver saying Can I deliver the car at 10PM ? I call the rep instantly and per usual he is dodging my calls, so I have to get to other people to get to him. He says no it should be 6-8pm and I will call to confirm and call you back. HE HAS NEVER CALLED ME BACK WITH ANY NEWS he has his other staff call me to tell me YET AGAIN ANOTHER ISSUE and the car will now be delivered by 10pm. My son finally gets his car and NO APOLOGY, NO OFFER OF COMPENSATION. I will be letting my company know to remove them from our website as THEY ARE AWFUL Their text message system is delayed by one day, so I get daily messages after events happen.
Shipment Details
Origin State:
Virginia
Pickup:
Late
Destination State:
Kansas
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
26826891
Quote or Order Cost:
$1500