Broken Promises, Car Delivered Eight Days Late, Paid More than Guaranteed, Terrible Service
R
Submitted this review about
Get it Done Transportation
Review made Live: 7/10/2021 1:02:00 PM
Get it Done delivered my car eight days late and broke many of their promises to me in the process:
In early June I got a quote from Get it Done to transport my car across the country. Their website states: "We guarantee all our quotes for 30 days. That doesn’t mean you have to ship within 30 days, but you do have to book within 30 days of receiving our quote to get our fixed-rate guarantee.” I did book within a few days of my quote, which was an all inclusive $1,290. The amount I ended up paying, including Get it Done's fee, was $1,640.
Get it Done's website also states: "We never require a deposit. We will never have you pay a driver directly. You will not be charged until the driver picks up your car. Even then, your driver will not be paid until they deliver so they remain highly motivated to complete the task." However, I was forced to pay a $190 deposit. Still, I went with them because they told me they would make sure I got my car on July 2nd.
Then, in late June, before my car was supposed to be picked up, I did not hear from them, and after trying to reach them for several days, I was told my car would be picked up a few days later than initially promised. But I was assured the car would still arrive on July 2nd. After two more days of trying to get in touch with them and not hearing anything, I was told that they needed to find me a new driver and that the car would now be delivered July 3rd or 4th. My car was not delivered July 3rd, or 4th, and I never heard from the driver. Every day, I tried to call Get it Done and ask them what was going on, and either they would not pick up or return my calls, or they would let me know that they would call me back and try to get the situation figured out. However, I never got any calls back and never got any information from them about what was getting "figured out." The next date they gave me for delivery was Monday, July 5th, and Tuesday the 6th at the very latest. When my car did not come at that time, they assured me it would come Wednesday July 7th. On Wednesday, when my car did not come, I was finally able to contact the driver myself, and was told that the car was expected to arrive over the weekend. Ultimately, my car was delivered to me July 10, and I was forced to pay the driver directly, despite Get it Done's promise that I would not personally be forced to pay the driver.
Throughout the process, I was in active contact with Get it Done, communicating my concerns. I asked them repeatedly for what they could to make the situation right, and was never given any answers.
Finally, upon receiving the car, I asked them for a refund due to their very late delivery and broken promises. They refused to acknowledge any wrongdoing on their part whatsoever, refused to refund me for the deposit I gave them, and called me a "bully." Further, they attempted to intimidate me into not opening a dispute with my credit card, falsely stating that for me to do so would be illegal.
I am appalled at Get it Done. This has been the worst experience I have ever had dealing with any company.
