Chris, Although rare delays do happen., we transport over 10,000 cars a year and have 17 complaint in 2 years that's a 99.9999% success rate of happy clients. The truck that was suppose to pick up your motorcycle had a mechanical issue which left me scrambling to locate another truck in the area that could get this done for you right away. Unfortunately there wasn't a truck in the area which caused a delay and inconvenience to you. Like I told you on the phone I sincerely apologize, we are a family owned business that works extremely hard to make sure each client is 100% satisfied. and will send you a AMEX gift card on us as a sign of good faith that this is rare instance and trying to make it somewhat right. Thank you for giving us the opportunity to work for you and again Im sorry it did not work out. David Pein 888-325-1899