Company Response Review Report Review
Review Car Transport

Jeanie Submitted this review about Get it Done Transportation
Review made Live: 11/5/2013 7:37:00 PM
The communication was very poor. I had multiple unreturned phone calls, emails, and texts trying to get a pickup day/ time. I was just about to contact another broker/carrier, when I got a surprise phone call from the driver who was 20 minutes away from the vehicle. The lack of communication and advance notice (and it was almost 7 PM) made us inconvenience an acquaintance to handle the pickup and pre-transport inspection. The same lack of communication occurred regarding the delivery. I sent texts and emails to the dispatch number and email address to get an ETA and never got a response; again, eventually just hearing from the driver directly.
The driver-Ricky Johnson of Johnson Enterprises-was courteous and communicated as necessary.
Shipment Details
Origin State:
Wisconsin
Pickup:
Late
Destination State:
Florida
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Murray
Quote or Order Cost:
$740

Company Response
David Pein from Get it Done Transportation Submitted this response.
Response Date: 11/5/2013 11:21:00 PM
Jeanie, Although I do find it baffling that a unit that was picked up and delivered on time, w/ no damage at the exact price you were quoted only received a 2 star review, I have no choice but to respect your opinion. As you see through our 1000 plus reviews online we are praised for our customer service and communication, in your case I was out of the office due to my son breaking his leg at soccer and you were calling my desk direct not the main office line. However, you did receive a email with the estimated pick up/delivery date(s) as well as insurance info, the carrier/drivers name and phone numbers. Thank you for your review and I appreciate the chance to work for you and GET IT DONE. terrance Murray 888-325-1899